Why Your Hard Work Isn’t Paying Off Yet
You’re great at what you do, your clients love the actual service.
But lately, it feels like you’re working harder just to stay in the same place.
You post, promote, and attract new customers… only to watch them disappear after one visit. Reviews are quiet. Bookings dip. Staff performance feels inconsistent.
It’s not a lack of effort...it’s a lack of systems.
The truth is, retention is where growth really begins.
WHY MOST STRATEGIES NEVER CREATE REAL RESULTS
You’ve been told that more marketing equals more success
But constant promotion can’t replace genuine connection. If your customer experience is inconsistent, every new client becomes a one time sale instead of a repeat visitor.
You’re focusing on getting attention instead of earning loyalty.
Traditional marketing advice stops at the booking. Real growth happens after the client walks in, through great communication, follow-up, and consistent delivery.
You’re stuck managing chaos, not building systems
When messages go unanswered, staff handle things differently, or reviews don’t reflect your effort, you lose trust and revenue without realizing it.
If this sounds like you, don’t worry, you’re exactly where you need to be.
MEET CHERYL
Creator of The CX Reset™
With nearly three decades of client experience and 15 years in banking relationship management, Cheryl has helped professionals achieve up to 80% repeat business and double their revenue to $327K.
After years of leading top rated CX results for one of New Zealand’s major banks, she discovered that real growth comes from quality, not quantity.
By focusing on meaningful client relationships, Cheryl created systems that deliver consistent, measurable results, and now she helps others do the same.
INTRODUCING THE CX RESET PROGRAM
A 6-week reset to help you design a business that feels as good on the inside as it looks on the outside.
A 6-week reset to rebuild your client journey, retain more customers, and create steady growth without adding stress to your day.
WHAT YOU GET
Weekly 1:1 coaching sessions
CX Audit & Action Plan
Done-for-You templates (emails, reviews, follow-ups)
Staff training & onboarding support
Progress dashboard & KPIs
⏳ Duration: 6 weeks
From Chaos to Clarity
Before:
❌ Missed messages & one-time clients
❌ Inconsistent staff delivery
❌ Constant firefighting
After:
✅ Smooth, systemized operations
✅ Loyal clients & glowing reviews
✅ A brand you’re proud to represent
Turn Your Client Experience Into Growth
This is your moment to simplify, scale, and strengthen your business.
Spots are limited, Cheryl only takes a few clients each month.
Limited slots available — I only take on those serious about scaling
STILL NOT SURE?
Frequently Asked Questions
Who is this best suited for?
This is for small business owners, service providers, and coaches who are great at what they do - but know their client experience could feel smoother, more consistent, or more intentional.
You already care deeply about your clients. This helps you design a system that reflects that.
What kind of results can I expect?
You’ll gain complete clarity on your client journey, plug any gaps where clients are lost or overlooked, and create a seamless experience that keeps people coming back.
Most clients notice smoother processes, happier clients, better feedback - and a calmer, more confident way of running their business.
What if I don’t finish everything during the 6 weeks?
That’s completely fine - every business moves at its own pace. You’ll still have all your systems and templates to keep implementing, plus the option to book extra accountability or strategy sessions when you’re ready.
What makes this different from other business or customer-service programmes?
This isn’t theory or customer-service training. It’s a practical, human, results driven system that redefines how your business delivers - so every client interaction builds trust, reputation, and repeat business. It’s where systems meet soul.
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